FAQ

Please use the below form. You can also call customer service on +1 (973) 435-3638.

Contact Us

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.

Shopping Information

Where is 9Lakha Jewelers located in New Jersey?

Can I shop Indian gold jewelry online from 9Lakha Jewels USA?

Does 9Lakha Jewellers NJ sell both traditional and modern jewelry?

Do you carry jewelry for men and children?

Payment Information

What payment methods are accepted at 9Lakha Jewelers NJ?

Does 9Lakha offer installment or layaway plans?

Are online transactions at 9Lakha Jewellers New Jersey safe?

Can I use gift cards to buy jewelry?

Order & Returns

What is the return policy at 9Lakha Jewelers NJ?

Can I return jewelry purchased online?

How long does it take to process a return or refund?

Can I exchange old gold jewelry at 9Lakha Jewellers New Jersey?

Ordering from 9Lakha

How can I place an order with 9Lakha Jewellers NJ?

Can I customize jewelry before ordering?

Does 9Lakha Jewelers NJ ship outside New Jersey?

How do I track my online order?

Will I receive a certificate of authenticity with my order?